AGB
Terms of service
Last updated: January 28, 2026
1. Overview
These Terms and Conditions (“Terms”) govern your access to and use of the website and online store operated under the name 11Dropz (“we,” “us,” or “our”), including all related information, content, features, tools, products, and services (collectively, the “Services”).
By accessing our website or purchasing something from us, you engage in our Services and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein or available by hyperlink. If you do not agree to all the Terms, you may not access the website or use any Services.
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.
2. Eligibility and Use of the Services
By using the Services, you confirm that you are at least the age of majority in your country of residence or that you have obtained consent from a legal guardian. You agree not to use our products or services for any unlawful or unauthorized purpose, nor to violate any applicable laws or regulations.
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
3. Products and Services
We make every effort to display product descriptions, images, specifications, and prices as accurately as possible. However, we do not guarantee that product descriptions or other content are complete, current, or error-free.
Product colors, materials, or details may appear differently depending on your device or screen settings. Minor variations do not constitute defects.
We reserve the right to modify or discontinue products or services at any time without prior notice.
4. Pricing and Payment
All prices are displayed in the currency shown on the website and may change at any time without notice. Prices do not include shipping costs, taxes, customs duties, or import fees unless explicitly stated.
Payments are processed securely through third-party payment providers. By placing an order, you represent and warrant that you are authorized to use the selected payment method.
We reserve the right to cancel or refuse orders suspected of fraud, unauthorized activity, or pricing errors.
5. Orders and Contract Formation
Placing an order constitutes an offer to purchase. A contract is formed only when we confirm acceptance of your order, typically via email confirmation.
We reserve the right to limit or cancel quantities purchased per person, household, or order, including orders placed using the same account, payment method, or shipping address.
6. Shipping and Delivery
Orders are processed within the time frames stated on the website. Delivery times are estimates and may vary depending on location, carrier, customs clearance, or external factors beyond our control.
We are not responsible for delays caused by shipping carriers, customs authorities, force majeure events, or incorrect shipping information provided by the customer.
Risk of loss passes to you upon delivery of the order to the carrier, unless otherwise required by applicable law.
7. Returns, Exchanges, and Refunds
Our return and exchange policy is described on the website and forms part of these Terms. Generally, returns or exchanges must be requested within the stated return period and items must be unused, unworn, and in original condition.
Refunds are issued to the original payment method after inspection and approval of the returned item. Shipping costs are non-refundable unless otherwise required by law.
We reserve the right to refuse returns that do not meet our return conditions.
8. Intellectual Property
All content available through the Services, including text, graphics, logos, images, product designs, and software, is the property of 11Dropz or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without prior written permission, except for personal, non-commercial use as permitted by law.
9. User Content and Feedback
If you submit reviews, comments, suggestions, or other content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and publish such content for any purpose.
You agree that your submissions will not violate the rights of third parties or contain unlawful, abusive, or misleading material.
10. Third Party Services and Links
Certain content, products, or services may include materials or links from third parties. We are not responsible for examining or evaluating the accuracy or content of third-party websites or services and disclaim liability for any third-party materials.
Your use of third-party services is subject to their own terms and policies.
11. Disclaimer of Warranties
The Services and all products are provided “as is” and “as available,” without warranties of any kind, either express or implied, to the maximum extent permitted by law.
We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected.
12. Limitations of Liability
To the fullest extent permitted by law, 11Dropz shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products.
Our total liability for any claim shall not exceed the amount paid by you for the product or service giving rise to the claim, unless mandatory consumer protection laws provide otherwise.
13. Indemnification
You agree to indemnify and hold harmless 11Dropz and its affiliates, partners, and service providers from any claims, damages, losses, or expenses arising out of your breach of these Terms or your misuse of the Services.
14. Governing Law
These Terms shall be governed by and constructed in accordance with applicable laws, without regard to conflict of law principles, subject to mandatory consumer protection laws applicable in your country of residence.
15. Changes to the Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect upon posting on the website. Your continued use of the Services after changes constitutes acceptance of the updated Terms.
16. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@11dropz.com