Versand

Shipping policy

Last updated: January 28, 2026

1. Order Processing

All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be extended. In such cases, we will notify you via email.

2. Shipping Rates and Free Shipping

Shipping costs are calculated at checkout and displayed before you complete your purchase.

  • Free shipping on all orders over €50

  • Shipping fees for orders below €50 depend on the destination and selected shipping method

3. Estimated Delivery Times

Estimated delivery times vary depending on your location and shipping method:

  • Estimated delivery time: 7-14 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

4. Shipping Destinations

We ship to multiple international destinations. Availability of shipping options may vary depending on the destination country.

If your country is not available at checkout, shipping to that location may currently not be supported.

5. Customs, Duties, and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the product price or shipping costs and are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

6. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to become active.

7. Incorrect or Incomplete Shipping Information

Please ensure that all shipping information is accurate and complete at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete address details provided by the customer.

If a shipment is returned to us due to incorrect address information, additional shipping fees may apply to resend the order.

8. Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at info@11dropz.com. We will work with the shipping carrier to investigate the issue.

We are not liable for delays caused by carriers, customs authorities, or force majeure events.

9. Damaged Shipments

If your order arrives damaged, please contact us within 24hours of delivery and provide photos of the damaged item and packaging. We will review the case and provide an appropriate solution in accordance with our return and refund policy.

10. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on this website, with the updated date shown above.

11. Contact Information

If you have any questions regarding shipping, please contact us at:

Email: info@11dropz.com